Text copied to clipboard!
Title
Text copied to clipboard!After Sales Technician
Description
Text copied to clipboard!
We are looking for an experienced and customer-focused After Sales Technician to join our team. The ideal candidate will be responsible for providing technical support, maintenance, and repair services to customers after the sale of products. This role is crucial in ensuring customer satisfaction, product reliability, and brand loyalty. The After Sales Technician will work closely with the sales, engineering, and customer service teams to resolve technical issues, perform installations, and offer training to end-users.
The successful candidate should have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with customers. You will be expected to travel to customer sites, diagnose and repair equipment, and provide feedback to the product development team based on customer experiences. Your role will also involve maintaining service records, managing spare parts inventory, and ensuring compliance with safety and quality standards.
This position offers an exciting opportunity to work with cutting-edge technology and be part of a dynamic team that values innovation, integrity, and customer satisfaction. If you are passionate about technology and enjoy helping customers get the most out of their products, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Provide technical support and troubleshooting to customers post-sale
- Perform on-site installations, maintenance, and repairs
- Document service activities and maintain accurate records
- Collaborate with engineering and product teams for issue resolution
- Train customers on product usage and maintenance
- Manage spare parts inventory and order replacements as needed
- Ensure compliance with safety and quality standards
- Respond promptly to service requests and emergencies
- Analyze recurring issues and suggest product improvements
- Maintain strong customer relationships and ensure satisfaction
Requirements
Text copied to clipboard!- Proven experience as a technician or in a similar technical support role
- Strong knowledge of mechanical and electrical systems
- Excellent problem-solving and diagnostic skills
- Ability to read technical manuals and schematics
- Good communication and interpersonal skills
- Willingness to travel to customer sites
- High school diploma or technical certification required
- Familiarity with CRM and service management software
- Ability to work independently and manage time effectively
- Valid driver’s license and clean driving record
Potential interview questions
Text copied to clipboard!- Do you have experience in after-sales technical support?
- Are you comfortable traveling to customer locations?
- Can you describe a time you resolved a complex technical issue?
- What types of products or systems have you serviced?
- How do you handle difficult customer interactions?
- Are you familiar with using service management software?
- Do you have any technical certifications?
- How do you prioritize multiple service requests?
- What safety protocols do you follow during repairs?
- Are you available for emergency service calls?
